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<br />APPENDIX: Detailed Results <br /> <br />Customer Focus <br /> <br />I = All * = Self 0 = Boss 0 = Peer '\1 = DirRpt << = Other <br /> <br />1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree <br /> <br /> <br />Behavior 1: Actively gathers information about <br />customers' businesses and works to understand their <br />business perspectives <br /> <br />Behavior 2: Listens to and values customers' needs, <br />suggestions and feedback <br /> <br />Behavior 3: Anticipates customers' needs <br /> <br />Behavior 4: Within hislher areas of control, will develop <br />or customize products and services to better meet the <br />needs of the customer <br /> <br />Behavior 5: Actively champions the fulfillment of <br />customers' needs within his/her group and the <br />organization as a whole <br /> <br /> <br /> Self * Boss 0 <br /> 2 3 4 5 2 3 4 5 <br />Behavior 3 <br />1 <br />Behavior 3 <br />2 <br />Behavior 3 <br />3 <br />Behavior 3 <br />4 <br />Behavior 3 <br />5 <br /> <br />CareerNavigator™ <br /> <br />Suzanne Sample <br />8/10/2005 <br /> <br /> <br />24/30 <br /> <br /> <br />..' <br />