Agenda - Council - 10/28/2008 - Laserfiche WebLink

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Response All detections or suspicious red flags shall be reported to the City's senior management official or committee member. Notification oflaw enforcement will be completed after the facts are obtained. No requested action will be taken on the account until the matter is resolved. If the police investigation determines fraudulent activity, the utilities department will be directed to shut off the water supply. Personal Information Security Procedures: The City of Ramsey Utility adopts the following security procedures: The protection of the ACH file sent encrypted from.OPUS21 via email to the City will be stored on the network server under the Assistant Finance Officers log-in. This limits access to the Assistant Finance Officer a:ndadministrator~ That file will be directly uploaded to the bank via the bank's website. Files will be deleted after one year. I When residents come to the City of Ramsey Municipal Center to return completed ACH information, the City employee will ask them to place it in an envelope addressed to OPUS21 and seal it directly. Therefore, no bank information will be seen by City employees. When checks are received by the residents at the City Hall, they will be placed in an envelope and locked securely at night until forwarded on to OPUS21 via US Mail. The City of Ramsey expects OPUS21 to adhere to all Red Flag policies established and agreed upon by the City. In addition we expect them to follow security procedures Outlined in Appendix A as a good management practice to protect personal data. Identitv Theft Prevention Program Review and Approval This plan has been reviewed and adopted by the Senior Management ~taffPerson. Appropriate employees have been trained on the contents and procedures of this Identity Theft Prevention Program. A periodic review will be done to determine the effectiveness of the policies and procedures. Signature: Kurt Ulrich, City Administrator Date: City of Ramsey - Utility Billing Page 4 of7 .. -'103-