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REFERRALS o' All referrals must come fi.om a registered agency/organization. · All clients must fall within one of the categories to qualify for assistance (see list for criteria). · Ail forms must be filled out completely by the client or referring agency/organization prior to appointment. · Agency/organization must complete back side of£ntake Form for purpose of verification. · Separate applications cannot be made for individuals living in. the same household. · All clients must be Anoka County residents. · Referrals are valid for three months from date issued. · Items are given to families .at no cost, however, donations are welcomed and appreciated APPOINTMENTS · An appointment must be made before coming to the warehouse. Call 7834735 Monday-Friday (8- 4:30) to schedule an appointment. · All clients must have their Intake FOrm and Item Request IN HAND when making an appointment. · The client whose name appears on the Intake Form must be present for the appointment; photo identification will be required. · Clients MUST bring their completed Intake Form & Item Request Form with them to the warehouse for their appointment or they will not be served. · Clients are limited to one furniture appointment in a year. Clients may receive up to four major furniture items (not including beds) at that time. ACCAP reserves the right to extend additional items in cases of extenuating circumstances. · Clients or referring agency/organization must cancel an appointment at least 24 hoursin advance if client cannot keep an appointment. Appointments not cancelled in advance are considered a "no show". "No show's" must wait 14 days to reschedule. WAREHOUSE · Upon arrival to the warehouse, Staffwill review 'completed forms and photo identification. -o A client may have. a spouse, caseworker, fi/end, or interpreter (only one) accompany them through the warehouse (no children, please) · Dressers, kitchen tables, and other items are not always available. The Home to Home Program may place limits on those items that' are in 'short supply so that more families may benefit from those donations. · Clients should come prepared (a track, trailer,, etc.) to take the items at the time of their appointment. You must bring your own help to load.your vehicle and your own rope to tie down the. items. · Abusive behavior, inappropriate language, or fa/lure to follow guidelines will not betolerated. I/this occurs, the client will be asked to leave and the referring agency/organization will be notified. The Home to Home Program reserves the right to revoke any referral or to deny service to clients that do not comply with the program rules. If necessary, police will be called.