Agenda - Council - 01/23/2001 - Laserfiche WebLink

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I I I I I I I I I I I I I I I I I I LX. r~newai ~ranc~se. ~NC~$~ FEES AT&T will pay a franchise fee of S% of goss revenues to ,~'xdover, )rooks, Champ[in and Ramsey. Franchise r%e paFments wiI1 be made to the cities on a quartmrly basis. Ali amounts paid are subject to audit and recomputation by the member cities. PERFOR[VL4aN'CE BOND AaN'D LETTER OF CREDIT AT&T will post a ~I00,000 performance bond and file a 625,000 Letter of credit with the Commission. These instruments can be used by the cities to ensure that AT&T pays all a_mounts due and complies with the terms and conditions of the franchise and applicable law. AT&T must replenish the letter of credit whenever it is drawn upon. INSUR.~NCE Aa',FD IN-DEMN'IFICATION AT&T will indemnify the cities and the commission against all liability and damages arising out of or in connection with the construction, operatSon, maintenance, repair and removal of the cable system. AT&T will not indemn/fy the member cities the commission for negligence or misconduct related to public, educational and goverm-nentai access programming. · ~ par~ of'its indemnification, AT&T will obtain general liability and broadcaster's · insurance that names the member cities and the Commission as additional insureds. CUSTO[VFER SERVICE AT&T wiN be required to comply with enhanced customer service standards that are based on the standards adopted by the Federal Com~u. ni. cafions Corm-n/ss/on. By way of example, AT&T must operate a 24-hour, toll-free telephone number that subscribers and non-subscribers can cai1 to inqu/re about services, to rog/stet · .:*. complaints and to make requests.. Under nor-mai operating conditions, telephone answer t/a-ne by a customer service representative, including wait time, mu. st nor exceed 30 seconds from the t/me a connection is made. If a call needs to be transferred, the transfer time cannot exceed 30 seconds. These standards must beset no less than 90% of the time, under normal operating conditions, measured on a quarterly basis. AT&T must be=~_n wortdng on service interruptions with.in 2'-4-. hours after a service interruption becomes known, and pursue to conclusion all steps reasonably necessary to correct the interruption.