Agenda - Council - 02/13/2001 - Laserfiche WebLink

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r~newai ~.-anchise. FRA~ CFt~$ ~ TEES 'AT&i ~vill pay a fr~.chise cee off Champiin and ?.amsey. Franchise ..%~ pa':rmen:s will be made to the cities cN:~'zerly basis. I I I- I I I I I I I I amounts paid ara subject to audit and fac. amputation by the m~mber cities. PERMOR~¥L~CE BOND .~'~qD LETTER O F CREDIT · AT&Y will post a ~ I00,000 pe~ormanca bond and fil'e a ~15,000 [e~ar ofcradk with th~ Co--isaiah. ~se ins~cn~ c~ be used b.y ~c citie~ to ~nsura ~at AT&T pal/s ail ~o~m due ~d complies wi~ ~ha t~s ~d conditions of~ ff~c~s~ and applicable law. AT~T m~ r~pl~sh Lh¢ l~er of credit whenever it la ~ upon. - AT~T ~E ~de~ff ~he cities ~nd ~e co~ission against alI lab[H~/~d d~a~as ~sin~ out of ac ~ co~=c~on ~d~ ~ cons~ction~ opera,on, m~an~ca, refer ~c co~ission for nzglig~nca or ~scanduct rolm:ad to public, aducadonml ~d gove~enm! acca~a pro~~. ins~ca ~at n~es ~e member cides ~d ~a Cammissfan ~ ad~donaI Ns~a~. CUST O NFER SERVICE AT&T w-iLl be required to comply wire e"~hanced customer se:-wice standards that are ba~ed on the s .ta.ndm-cLs adopted by the Federal Con-znu.nicadons Commission. By way of e=amp[e, AT&T mu.st operate a 24-hour, toLl-g-, =e telephone nuznber that subscribers and non-subscribe= can cml to [nquira about services, to register .... complain~ ~d to make requests., Under =atonal operating conditions, telephone ans'~er ~rne by a customer service representative, including wait tizne, mu_st not e×caad 30 sacondLs from the dane a connection is made. L+' a call ~zeads to be tr-a.nsfe~ed, the ~ansfar dane c-a~. oi exceed 30 seconds. These standards mu,s~ be-met no less than 90% of the time,, under normal operating conditions, measured on a queerly basis: AT&T ~ be~ war, rig on service mte~ptions ' ' ~" ' ~ew~ption becomes ~o~, ~d p~ue to conclusion ali s~aps ra~onably nac:ss~f -173- _29-~6_7-