Agenda - Council - 07/24/2001 - Laserfiche WebLink

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I I :1 I I I I I I I I I I I I I I I Benefits of Inter-Tel AXXESS System: * Inter-tel Axxess is software based (written in C++) that won't become obsolete so as your needs-- change, you can minimize expenses by upgrading software (when needed) and not hardware. * Digital to the desktop Allows for advanced features such as T-1 interface, DID interface, Caller ID, Automatic Call Distribution (ACD) applications, Record-A-Call (records calls into your voicemail box), DND messaging (we/you can customize 20 messages on the phone system to act as an in/out board), and Transparently Network up to 64 systems to name a few. * Digitally integrated Voice Mail - The phones and the voice mail are from the same manufacturer. This allows easier and faster changes plus more efficient use of voice mail ports. *Self-Administration - This system is easy to administer via a Windows Explorer interface so you, the customer (we train you to do this) may do the routine changes. * Expandable - This system has an initial capacity of 128 ports (lines plus phones can't go over 128 total). If you exceed this, we upgrade the CPU to a 128,256, or 512 ports and add cabinets and cards. This is a very good, investment protection migration path. *IP Telephones - For the small branch or remote offices, Inter-Tel is ready for Voice Over Data applications that can minimize recurring costs. This application is generally used along with a Wide Area Network. The remote users appear and function the same as the main system users. * Market'Share ~ Inter-tel is #1 in market share for.the 40,150 phone market and #2 in market share for 100-400 phone market. Benefits of McLeodUSA: *Public company (NASDAQ-100 traded as MCLD) with over 9,000 employees covering 21 states serving over 320,000 customers *Full service.provider offering local service, tong distance service, data service, phone equipment, C~ata equipment. This gives you the option to have one complete vendor for all your voice and date requirements. *Minneapolis / St. Paul equipment division in business since 1974 serving over 10,000 equipment customers, 40 plus certified technicians. *Complete installations include User Training and System Administrator(s) training *Two-hour emergency response guarantee (for disasters, etc.) offered 7x24 ¢ ? ~.."~-~.~-~,/--~ ¢.- ....... :- * Knowledgeable, Professional staff that is experienced with multiple site applications and voice over data requirements. *NUMBER ONE DEALER IN THE COUNTRY FOR INTER-TEL Applications to increase productivity and efficiency: *'T-1/PRI with DID and Caller ID wilt help each user prioritize calls. This is also used for frequent callers that are looking for a specific individuals or groups. Frequent. callers can call directly to their desti0ation instead of requiring your operator to direct the calls. *Automatic Call Distribution (ACD) can allow for the system to, place calls in queue for busy departments or individuals. Announcements can be created to ¢,'eep the caller on hold until a person is available to take the call. This is an excellent tool that allows for the system to handle the call vs. a person monitoring extensions to see who's available. This increases efficiency and production. The wrong person does not pick up calls on hold and your people are free to take other calls. *Record-A-Call is an excellent tool for recording and replaying or forwarding conversations. Use it for directions, technical information, confirming part numbers and quantities or for when someone doesn't want to leave voice mail but they want to leave a message. This can replace the "pink" memos. This can be programmed/allowed on a system wide basis or on an individual basis. *DND Messaging can let people inside your offices know where you're at and what time you'll be back. Examples: "Call me on my Cell", "Out of Office until..." On Vacation until .... ", "With a Customer", "In Meeting", "ln Building, Page Me", ...and so on. This also allows for giving the customers valuable information, especially when they dial 0 to get out of vmail and they need to know where the person is at and what time they'll be back. -151-