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I <br />I <br />I <br />I <br />I <br /> <br />TO: Kit. Moore-Sykes ~ Kathy Schmitz <br />Phone Number: 763.427.1410 <br /> <br />FROM: Kevin Schwantz <br />Phone Number: 320.259.3032 <br />Fax Number: 320.259.3087 <br /> <br />MRRCO E~U'rp~dENT WRRRRNTY <br /> <br />Your satisfaction is guaranteed! Marco provides a five-year parts and a 90-day labor warranty on all <br />new systems. Limited manufacturer warranties apply only.to customer requested products not supported <br />Marco. Parts are subject to manufacturer's availability. In the case of downtime, equipment is available on <br />a fee based rental plan. <br /> <br />Marco also offers the following extended warranties: <br /> <br />I <br />I <br />I <br />I <br /> <br />GOLD PACKAGE FULL SERVICE SUPPORT AGREEMENT <br />'To receive Gold level service during warranty period, a m/n/mum 2 years package is required. <br /> · Extended Warranty on Parts and Labor--24 hours, 7 days a week. <br /> 90 Day, Money-Back Guarantee on System Performance. . <br /> · Training Support for up to 8'hours per year. <br /> · 2-Hour or less Emergency Response Time or 10O/o Cash Back on Support Contract. <br /> · 24-Hour or less Non-Emergency Response Time on Service Requests. <br /> · Immediate Emergency Spare Parts or 10% Cash Back on Support Contract. <br /> Free, Same Day Remote Programming of Systems taking less than 1 hour. <br /> <br />Monthly Investment .................. ~ .......................................... $2 58.00 <br />Annual Investment ............................................................ $3,096.00 <br /> <br />! <br />I <br />I <br /> <br />SILVER PACKAGE FULL SERVICE SUPPORT AGREEMENT · Extended Warranty on Parts and Labor--8:00 a.m. - 5:00 p.m. Monday - Friday, Additional <br /> hours billed at time ~ a half. <br /> · 30-Day, Money-Back Guarantee on System Performance. <br /> · Training Support for up to 4 hours per year. <br /> · 2-Hour Emergency Response Time on Service Requests. <br /> · Within 24-Hour Non Emergency Response Time on Service Requests. ' <br /> · 24-Hour Emergency Spare Parts. <br /> Billable, Remote Programming within ¢8-Hours of Systems taking less than 1 hour: <br /> <br />I <br />I <br /> <br />Monthly Investment ............................................................. $172.O0 <br />Annual Investment ............................................................ $2,064.00 <br /> <br /> * Acts of God not covered under Support Agreement. <br /> <br />I <br />I <br /> <br />I <br />I <br /> <br />K$SOG14_l.~oc <br /> <br /> <br />