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-210- <br /> <br />Taking advantage of new and emerging technology that allows calls to be answered <br />more efficiently. Currently, it takes several "key strokes" to place callers on hold or <br />transfer them to voice mail. <br /> <br />Saves time for the receptionist in that currently calls are announced to the staff <br />member rather than simply transferring the call. Time spent in announcing a call <br />prevents an incoming call from being answered. <br /> <br />New technology would provide more options to the caller if the staff member is <br />unavailable, i.e. voice mail, forwarding to pager or cell phone, or back to the <br />receptionist. <br /> <br />It is estimated that the cost is about $50,000 for a new system. Staff was unable to <br />quickly assess the cost in upgrading the current system, but will provide that information <br />as soon as it is available. <br /> <br /> I <br /> I <br /> I <br />I <br /> I <br /> I <br />I <br />I <br /> I <br />I <br />I <br />I <br />I <br />i <br />I <br /> <br />I <br />I <br />I <br /> <br /> <br />