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16137 Dysprosium St NW <br />Ramsey, MN 55303 <br /> <br />(763) 433-0870 <br /> <br />Kathy Rosenow <br /> <br />To provide training and consulting services in commm~ications, management, <br />and general business to the education and business communities. <br /> <br />1994-1999 Convergys Corporation Itasca, IL <br />Director--Partnership Business Management <br />Responsible for profit and loss of $250 million business unit of leading <br />telecommunications billing and customer care company. <br />Directed staff of 40-100 computer programmers, testers, customer service <br />representatives, and information systems managers in service to major wireless <br />communications companies. <br />Managed customer relationships, budgeting activities, business unit planning, <br />staffing and support activities to grow and sustain business unit. <br />Facilitated corporate management and leadership seminars; topics included <br />business ethics, communications, building trust, team-building, collaboration, <br />conflict management, and systems thinking. <br /> <br />1987-1995 Convergys Corporation Cincinnati, OH <br />Manager/Director-Quality and Process Improvements <br />Developed user requirements, documentation, and training for sophisticated <br />quality management system. <br />Establisl~ed corporate strategy for quality management efforts. <br />Information Systems Manager <br />Managed 15-20 systems developers and/or teclufical writers in the development <br />and documentation of complex mainframe systems. <br />Technical Writer <br />Member of information systems planning consultation team on assignment in <br />Japan, supporting initial privafization efforts of Japanese national telephone <br />company (NTT). <br />Documented complex mainframe computer systems. <br />Developed teclmical conununications standards and procedures for <br />company-wide use. <br /> <br />1984-1987 Comware Incorporated Cincinnati, OH <br />Writer <br />Developed print and on-line documentation for PC and mainframe computer <br />systems. Also provided sales assistance and developed proposals to acquire new <br />business. <br /> <br />1983-1984 Emulex Corporation Costa Mesa, CA <br />Writer <br />Developed advertising, press releases, and product brochures for manufacturer <br />of computer peripherals. Supervised publication distribution and mailroom. <br /> <br /> <br />