Agenda - Council - 05/23/2000 - Laserfiche WebLink

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I I I '1 I I /I I I i I I I I PC CASE AUTHORIZATION TO MEET WITH CONSULTANTS TO ADDRESS CITY STAFFING NEEDS Rhonda Heryla, Human Resources Manager, and Klm Moore-Sykes, Assistant City Administrator Background: As the City of Ramsey continues to grow and struggles to keep up with the increase in citizenry and new development, there will be increasing service demands and expectations placed on City Hall and its employees by residents. In reviewing the current situation, staff feels the City needs to plan for its future and work on defining external and internal expectations (present and future) of the City and staff. As previously mentioned, growth and change require additional and/or different skill levels of the City's workforce. In recent months there has been a flurry of activity to meet the challenge of providing levels of service expected by residents, which often translates into a need for increased staff and timesaving technology. Previously, an organizational analysis was completed for the City of Ramsey by Labor Relations Associates, Inc., as a way to get at some of these issues and to assist the City in planning for future expectations. Staff reviewed the resultant analysis and it was determined that the report was inadequate in that it solely addressed the City's current staffing situation and that it also lacked vision. It did not provide an assessment of the City's present situation or what the corresponding future organizational requirements would be. In addition, the analysis reacted largely on a department by department basis, thereby ignoring existing working relationships between departments and gaps in service coverage and workflow as a whole. At a recent meeting for public sector human resource managers, staff heard a presentation addressing future organizational needs by Rod Kelsey of Riley, Dettman & Kelsey, a staffing and organizational needs consulting firm. In his presentation, Mr. Kelsey talked about future issues and concerns for organizations in attracting, recruiting, hiring and maintaining staffing levels. Mr. Kelsey also discussed how other factors, such as present and future service provision expectations by an organization's clients, quickly changing trends in office technology and innovative compensation offerings are also impacting an organization's ability to meet its staffing needs. In contacting Mr. Kelsey to answer follow-up questions, he offered to meet with City department heads and supervisory staff from all City departments, at no cost to the City, to discuss key issues and how these key issues are impacting what's not working organizationally for the.City. Based on the information he gets from staff, Mr. Kelsey will submit a report for Council review. The provision of this report in no way obligates the City to continue with further consultations with Mr. Kelsey or his firm.