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How will RevTrak help residents? <br />• Credit card payments may be made in person at the City's front desk, phone, mail, or online <br />• Payments may be for utilities, permits, licenses, fundraisers, shelter rental, etc. <br />• Residents make payments using Visa or MasterCard, credit or debit; and Discover <br />• Residents may fill out forms and make payments from the City's website (saving fuel, time and <br />postage) <br />• Residents may check and pay a utility balance online (when integrated with a third -party vendor) <br />Why RevTrak? <br />• Because 52 other cities in Minnesota are satisfied clients <br />• RevTrak provides the entire solution, including the merchant account <br />• RevTrak Tech Support can handle most questions without involving City technology staff <br />• Funds are sent electronically in gross to the City's bank account from the credit card network, 2 -3 <br />business days after being processed <br />• Refunds: Full and partial <br />• All payments are guaranteed — RevTrak approves the transaction; the City will receive the money <br />• Tech Support: 97% of all calls to RevTrak Tech Support are answered before reaching the option to <br />leave a message <br />What is our commitment if we move forward? <br />While the agreement states 12- months, RevTrak will release any client at any time before 12- months, upon <br />request. <br />What is the implementation process? <br />Implementation requires 5 -10 business days. It may take longer when coordinating with a utility billing <br />third party. <br />RevTrak Contact Info: <br />Sherrie Erdenberg, Sales Rep, SE @RevTrak.com, (888) 847 -3216, x3 <br />Bruce Fladebo, National Sales Director, Bruce @RevTrak.com, (888) 847 -9962 <br />