Agenda - Council - 05/25/1999 - Laserfiche WebLink

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I I I I I I I I I I I I I I I Equipment performance The equipment held up extremely well this year. In previous years we had experienced transmission problems on some of the cul-de-sac trucks. Thankfully, this yeas not the case this year. Our largest repair this season was a broken wing post on a 2-½ ton plow truck. 0,, Break down of complaints " We as a department received 67 phone calls on our snow plowing operations this season. It is our policy to return all phone calls, or talk to the residents in person, if that's what they request, about damage and other concerns. The ratio of complaints from residents living on streets or cul-de-sacs was the following: 33% from residents living on cul-de-sacs 67% from residents living on streets The majority of calls were as follow: Sod Damage-27% Mail Box Damage-7% Request for Sand-19% The remainder of the phone calls consisted of such things as snow in front of mailboxes, snow in driveways, drifting snow, roads not plowed, etc ..... To be fair to our Department, and especially the drivers and operators, we also received numerous compliments on their work. We as a department, and especially myself, need to spend just as much effort tracking the compliments, as we do the complaints. Our drivers and operators plow and maintain over 146 miles of roadway and 227 cul-de-sacs throughout the winter. To receive 67 phone calls in a City with of a population of almost 19,000 is, in my opinion, exceptional. New Equipment Next year's snow removal fleet will include the following new equipment: 1999 John Deere Motor Grader 1999 Sterling 2 ~ ton Plow Truck 1999 Ford F-450 Superduty 1-Ton Snow blower attachment for skid steer ' Additional Activities Some of the other activities we undertake during the winter months, other than snow and ice control, are as follows: Brush cutting Vehicle Maintenance \XRA-FS 1 \VOL l\usersUThieling\~,JO\COUNCIL&LROAD&BRIkSummary for 1998-1999 snow season.doc05/14/99