Agenda - Council - 05/13/1997 - Laserfiche WebLink

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'l I I I I I I :1 I I I I I I I I I I 2) Conduct in Dealing with the Public Employees shall be courteous to all members of the public. They shall be tactful in the performance of their duties, shall control their tempers and exercise the utmost patience and discretion. They shall not engage in argumentative discussions, even in the face of extreme provocation. They shall not use coarse, violent, profane or insolent language or gestures, and shall not express any prejudice conceming race, religion, politics, national origin, lifestyle or other personal characteristics. In the event a member of the public becomes abusive on the phone or in person, employees should refrain from escalating the situation and if possible, employ tactics to defuse the situation, e.g. lower the voice, ask the person to sit down. If the situation doesn't improve, the employee can refer the person to a supervisor or request that a police officer be called to the scene. Employees are not required to continue telephone conversations in which the caller uses profanity or threats. In those situations, the employee should refer the call to a supervisor, or inform the caller, as courteously as possible, that the employee is hanging up and will talk with the caller after the caller has calmed down. 3) Conduct Between Employees Employees shall cooperate with and be courteous to co-workers at all levels. While everyone is entitled to their feelings, they are not entitled to act on their feelings inappropriately in the workplace. Employees shall control their tempers and refrain from behaviors that are hostile, offensive, intimidating, degrading, or exploitative. Inappropriate displays include, but are not limited to: slamming doors; pounding tables; kicking furniture; pushing or slapping; making threats; berating or belittling others; speaking in raised voices; using coarse, violent or profane language or gestures; making threats; refusing to speak or respond when spoken to; refusing to provide assistance when requested. Employees shall treat each other with respect. They shall refrain from making remarks about or using nicknames for other employees that are disparaging or based on a personal 'characteristic; producing cartoons or other graphics displaying other employees in an unfavorable light; communicating threatening or disparaging remarks via any medium (voice, e-mail, notes, etc); engaging in unwanted horseplay or practical jokes; failing to relay written, verbal or phone messages; unwanted, unwarranted touching (punching in the arm, pinching, arm twisting, etc.) 2