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snow removal services through the completion of the areas. The CONTRACTOR <br />shall not allow any given operator to work more than 16 consecutive hours <br />without an eight hour break. The CONTRACTOR shall be responsible for <br />providing replacement personnel if snow removal operations require more than 16 <br />consecutive hours of operation. <br />c. Down Time <br />The CONTRACTOR shall ensure that all equipment provided is maintained in a <br />proper manner to minimize required maintenance or emergency repairs during the <br />performance of snow removal operations. If, once commencing a snow removal <br />operation, a piece of equipment becomes disabled and non-functioning for a <br />period of two (2) consecutive hours, the CONTRACTOR shall provide a <br />satisfactory replacement vehicle and operator if necessary at no additional cost to <br />the CITY. <br />d. Communications <br />The CONTRACTOR shall ensure that the operator maintains full availability for <br />communication at all times during the snow removal operations. <br />e. Authority/Direction <br />The CONTRACTOR and his designated operators shall respond to all directions <br />given by the CITY in a positive, courteous and timely manner during the snow <br />removal operations. The CITY reserves the right to reject any piece of equipment <br />or operator from continued or further engagement of services due to <br />incompetence or insubordination or inability of the piece of equipment to function <br />8 <br />