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REPORT ON <br /> <br /> CASE <br /> <br />DIAGNOSIS OF TI990 COMPUTER PROBLEMS <br /> By: Jessie Hart, Finance Officer <br /> <br />Background: <br /> <br />On March 22, 19~4 the City Council authorized having MASYS Corporation come in and diagnose <br />the "lock-up" problems being experienced by the Police Department on the TI990 computer <br />system. It was c}riginally thought the problem was being caused by the 'I'1931 terminals and <br />keyboards that w~e connected. <br /> <br />On Tuesday, April 5, 1994, a representative from MASYS Corporation performed numerous tests <br />and diagnostics c~n the '1'1990 computer system. While the tests were somewhat inconclusive <br />because no failur~t was detected, the tests showed that the hardware (disk drive and controller) and <br />the central proce,ing unit are in working order and functioning properly. It was found that there <br />existed a memo~ problem when all terminals, 'i'1931 and PC types, were logged on. The <br />representative fromm MASYS believes that this memory shortage is the cause of the "lock-up" <br />situations. Pleaselrefer to the attached letter from John Humphrey of MASYS Corporation. <br /> <br />To prove this th ~e!ory, MASYS has installed a new memory board which virtually doubles the <br />memory on the s~rstem. This board will be left in place for 60 days to test the theory. After 60 <br />days, if the lock-Up problem has not returned, MASYS will sell us the memory upgrade board for <br />$500.00. <br /> <br />Since it is curren'~y unknown where the State of Minnesota is going with their systems and the <br />languages and op Crating systems they will be using, it would be a wise investment to retain the <br />memory upgrade .~ it indeed solves the problems encountered. <br /> <br />Staff Reeommt halation: <br /> <br />Staff recommend$ that if the memory shortage is the cause of the problems being encountered and <br />the memory upgqade solves the problem, that authorization be issued to purchase the memory <br />upgrade board fo~ $500.00 from MASYS Corporation. <br /> <br />Committee Act!on: <br /> <br />Recommend Cou/3Cil approval to purchase upgraded memory board from MASYS Corporation for <br />$500.00 pending ~e outcome of the 60 day test period. <br /> <br />Reviewed By: <br /> <br />City Administrato~r <br />Finance Officer <br />Police Chief <br /> <br />FC: 4/26/94 <br /> <br /> <br />