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How do you define Quality? <br />• Expectations from our Citizens <br />• Being Proactive vs. Reactive <br />• Responsiveness <br />o Our Citizens -- both create them /have them <br />o City — Can Set (Police) <br />— Can Set Reasonableness <br />--- Each Department Uses Approach Based Upon Service <br />o Timeliness -- Depends Upon Conditions or Circumstances or Discipline <br />o <br />Thoroughness <br />-- Attention to Detail <br />o Foresight <br />-- Citizens Expect City to be Planning Ahead -- Not Caught Off Guard <br />o Lack of Complaints <br />When you think of a high quality community, what do you think about? <br />o External Communications <br />o Physical Facilities <br />— Type and Quality <br />O Full- service City <br />O Level of Professionalism <br />- Quality and Demonstrated Competence <br />— Citizens Needs Are Met and Met Well <br />— "Look and Act Sharp" <br />Level of Specialization <br />o Ownership/buy --in in the Community <br />o Having an Identity <br />-- Commercial Core <br />Downtown <br />❑ Lifestyle Quality Elements <br />— Many Things <br />What are the common themes for a quality community? <br />o Physical Facilities <br />O Access to Choices <br />o Availability of Services <br />o Clean, Maintained <br />o Connectedness <br />O Life Cycle Housing <br />Executive Team <br />Meeting Notes <br />January 11, 2006 <br />