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more focused by reassigning Human Resources and General Administrative Service functions to <br /> the City Administrator. This position will also be responsible for managing two significant <br /> service contracts - the COR Development Manager and the Building Official/Inspection <br /> Contractor. <br /> City Administrator Ulrich recommended the elimination of the Economic <br /> Development/Marketing Manager, the most recent position, to reduce the number of <br /> management positions and decrease overall staff costs of $98,396 for salary and benefits. The <br /> retention of the Development Manager consultant contract will ensure that significant City <br /> resources will continue to be devoted to this function. City Administrator Ulrich recommended <br /> enhancing Public Works quality control, customer service, and citizen responsiveness through <br /> staff training and implementation of a Customer Request Management system, performance <br /> measurement system, job quality review, and direct City Administrator involvement. <br /> Councilmember Strommen asked where the issue of a Customer Request Management system <br /> came from. <br /> Mayor Ramsey, Councilmembers McGlone, Tossey and Wise indicated they had raised the <br /> option due to many issues. <br /> Councilmember McGlone stated residents make requests and feel like staff does not respond. <br /> City Administrator Ulrich explained the system would provide accountability, information, and <br /> the ability for the customer /citizen to look it up. It will make the City more effective and <br /> accountable though not directly related to a budget issue. <br /> Mayor Ramsey stated he had not generated this proposal. <br /> Public Works Director Olson stated he wholeheartedly supports having a Customer Request <br /> Management system. <br /> City Administrator Ulrich stated the system can measure 'responsiveness and give citizens an <br /> idea of what they are getting for their taxes. He displayed the current staff organizational chart <br /> and described the Deputy City Administrator's responsibility for five functional areas. He also <br /> displayed . the staff organizational chart, noting how it would be shifted under his <br /> recommendation. <br /> Mayor Ramsey stated he does not care what other cities do for staffing levels, noting otherwise <br /> Ramsey would still be printing 500 -page agendas. <br /> FUTURE TOPICS FOR DISCUSSION <br /> Noted. <br /> MAYOR, COUNCIL AND STAFF INPUT <br /> City Council Work Session / January 10, 2012 <br /> Page 12 of 13 <br />