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- --CRM is the best solution that GovQA provides (Compared to other companies specializing in community <br />development solutions) <br />- --GovQA is a proven and reliable product; and staff is confident that GovQA can deliver a high quality <br />CRM solution <br />- --The remaining three products only become cost effective if multiple modules are purchased by the City (beyond <br />CRM). In which case, the City would need to abandon existing software used by multiple departments. With <br />current staffing levels, such a large change in software is not recommended <br />Funding Source: <br />In 2012, savings from staff reductions will be able to cover the cost of implementation. Costs are estimated to be <br />about $9,000 in 2012 and $6,000 in 2013. <br />Council Action: <br />Direct staff to bring forward the purchase of citizen request management software to the next regular City Council <br />meeting. <br />CRM Costs <br />CRM Fact Sheet <br />GovQA <br />Attachments <br />Form Review <br />Inbox Reviewed By Date <br />Tim Gladhill Tim Gladhill 04/18/2012 01:49 PM <br />Dean Busch Amy Dietl 04/18/2012 02:39 PM <br />Kurt Ulrich Kurt Ulrich 04/19/2012 01:05 PM <br />Form Started By: Patrick Brama Started On: 04/12/2012 05:41 PM <br />Final Approval Date: 04/19/2012 <br />