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Mike Cowger <br />Parkville, MO <br />P: (816)741-3169 x125 <br />mcowger@loctech.com <br />Chris Cowger <br />Parkville, MO <br />P: (816)741-3169 x113 <br />ccowger@loctech.com <br />Support <br />Warranty, maintenance, and support is comprehensive, responsive, and benefits the City upon <br />implementation and into the future. The vendor should describe how software maintenance and support is <br />provided. Location Technologies provides technical and information technology support by phone <br />Monday — Saturday 8:00am — 5:00pm CST and 24/7 support by email. Response time and escalation <br />procedures are variable dependent upon support necessities. Software updates and upgrades are <br />released as they become available. Software updates are available for download with an internet <br />connection or can be shipped in CD/DVD-ROM format via US Mail or UPS/FedEx. The LT6 CDMA <br />GPS/AVL Modem has many over -the -air programmable features as well as Ethernet/serial connectivity <br />options for programming with our AVLCon software. <br />Training <br />All training sessions will be presented by Location Technologies, Inc. support and education specialists. <br />Initial training programs will include hardware installation, hardware maintenance, software operations <br />and software maintenance. These training sessions include onsite training for managers, dispatchers, <br />operators and all support personnel and encompass all aspects of system use and maintenance. <br />Vehicle Hardware Maintenance and Installation Training <br />LTI Project Managers will engage the City Fleet Management Team to determine a feasible schedule and <br />work plan for vehicle hardware installation training. Typical vehicle installations take one to two hours per <br />vehicle depending upon location, vehicle, additional interface installation, and personnel availability. <br />Installation: LT Mobile Data Terminal GPS/AVL Unit <br />Location: On -Site Duration: 60-120 minutes per vehicle* <br />Navigo User Training <br />LTI Project Managers will engage the City Operations Management and Fleet Management Teams to <br />determine a feasible schedule for systems training. All training sessions will be presented by Location <br />Technologies, Inc. support and education specialists. Initial training programs will include hardware <br />installation and maintenance, software operations and software maintenance. These training sessions <br />include onsite training for managers, dispatchers, operators and all support personnel and encompass all <br />aspects of system use and maintenance. <br />Course: Training for Navigo Explorer WebMap Platform Management Users <br />Learner: Dispatch User; Management User <br />Location: On -Site Duration: 2-3 hours* <br />Course: Training for LTI Navigo Mobile Map and Operations Users <br />Learner: Fleet Maintenance Personnel; Fleet Operations User <br />Location: On -Site Duration: 2-3 hours* <br />20 <br />Proposal for City of Ramsey, MN Navigo GPS/AVL Fleet Management System <br />Location Technologies, Inc I All information within this proposal considered private and confidential <br />