Laserfiche WebLink
After much discussion, staff has identified the following items as reasons for their recommendation: <br />- --When compared amongst the final four companies, GovQA is the most cost effective solution <br />- --CRM is the best solution that GovQA provides (Compared to other companies specializing in community <br />development solutions) <br />- --GovQA is a proven and reliable product; and staff is confident that GovQA can deliver a high quality <br />CRM solution <br />- --The remaining three products only become cost effective if multiple modules are purchased by the City (beyond <br />CRM). In which case, the City would need to abandon existing software used by multiple departments. With <br />current staffing levels, such a large change in software is not recommended <br />Funding Source: <br />In 2012, savings from staff reductions will be able to cover the cost of implementation. Costs are estimated to be <br />about $9,000 in 2012 and $6,000 in 2013. <br />Council Action: <br />Approve one year contract with GovQA for citizen request management software (CRM) <br />Attachments <br />CRM Costs <br />CRM Fact Sheet <br />GovQA <br />GovQA 1 year contract CRM <br />Form Review <br />Inbox Reviewed By Date <br />Kurt Ulrich Kurt Ulrich 06/20/2012 08:55 PM <br />Patrick Brama Patrick Brama 06/22/2012 11:18 AM <br />Form Started By: Patrick Brama Started On: 06/11/2012 <br />Final Approval Date: 06/22/2012 <br />