Agenda - Council - 06/26/2012 - Laserfiche WebLink

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A. Service(s): B. Fees: C. Terms: D. Billing: E. Remittance: WEBOA SERVICE(S) AGREEMENT For GovQA Service(s) Schedule A Software & Seats: Data: Authorized website: Admin website: Admin Logon: Main Modules: GovOA Software: Unlimited Seats All Customer Data is Owned By Customer httn://www.mygovheln.com/ramseymn/ httn://www.mygovheln.com/ramseymn/zadmin ID: SA Password: PASSWORD • Service(s) Center Q Information Center • All service(s) upgrades • Surveys At a Locked -In subscription cost per month for term of $ 400 Citizen Portal Q Full Reporting Q Employee Intranet Employee Portal ❑ Payment Center with Payment types Implementation and Training: At a Locked -In cost of $ 3.000 • One-time setup and load of 100 Questions into knowledgebase with 2 routing rules setup • One-time setup and load of 60 Service Requests with 2 rules per Service Request • 1 Day(s) of Online Training ($1,500 each) ❑ Day(s) of On -Site Training ($1,800 each plus expenses) • Initial Private Labeling of the Self Service Portal included. Updating of the PL is limited to once per billable term. Additional PL updates will be billed at a cost of $100/each time. Storage: $ Included • 10 GB storage free with service(s). Additional 10GB is $20/month Annual Billable Term Starting: August 1, 2012 Ending: July 31, 2013. Upon the expiration of this initial term, the term will continue to auto -renew to subsequent annual Optional Terms unless Customer notifies WEBQA in writing of its intention not to extend the term at least sixty (60) days prior to expiration of the current term end date. Renewal terms will not increase by more than eight percent. Customer will hold a kickoff meeting to launch implementation no later than 15 days from contract start date. Fees are exclusive of all taxes; billed on an annual basis at time of contract and due upon receipt of invoice. This secures site, servers and resources necessary to begin project. If payment is not received within 45 days of invoice due date, WebQA has the right to suspend all services until payment is received. Furthermore, customer is responsible for all costs including attorney fees associated to the collections of invoices over 45 days. All payments should be made directly to WebQA and will not be deemed received until actually received in WebQA offices. WebQA mailing address for all payments is: Accounts Receivable Dept., WebQA Inc, 900 S. Frontage Road, Suite 110 Woodridge, IL 60517 F. Special: No special implementation or customization at this time. if required, attach as Schedule B. G. Contacts: Organization Name Main Contact Name: Address: Work Phone: Billing Contact Name: Address: Work Phone: Purchase Order Number: Cell: Cell: Title: City State: Zip: Email: Fax: Title: City State: Zip: Email: Fax: Duns Number: 6/22/2012 2 of 2 WebQA Service(s) Agreement 110607