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Rolla MO <br />O'Fallon MO <br />Dover NH <br />Noblesville IN <br />Snellville GA <br />Airway Heights WA <br />Greer SC <br />Oshkosh WI <br />Cherryvale KS <br />Delray Beach FL <br />Annapolis MD <br />Coventry CT <br />0% 10% 20% 30% 40% 50% <br />■ <br />• <br />Figure 10-5. Outcome Measure: Citizen Ratings of the Quality of <br />Land Use, Planning, and Zoning Services <br />•Excellent <br />OGood <br />OFair <br />OPoor <br />CPM 101 Annual Report: FY 2011 Permit Services / 110 <br />60% <br />70% <br />80% <br />90% <br />*Means and medians do not appear for the "CPM 101 & Comprehensive" category because CPM <br />Comprehensive does not include this indicator. It is a new indicator that is being tested through CPM 101. <br />100% <br />p <br />N <br />1 <br />N <br />Click to view definitions, raw <br />data information, and figure - <br />specific explanatory notes. <br />OICMA Center for Performance Measurement'" <br />Quality of land use, planning, and zoning services <br />Excellent <br />Good <br />I Fair <br />I Poor <br />CPM 101 <br />Mean <br />8% <br />37% <br />37% <br />17% <br />Median <br />8% <br />39% <br />36% <br />15% <br />CPM 101 & Comprehensive* <br />Mean <br />Median <br />Rolla MO <br />O'Fallon MO <br />Dover NH <br />Noblesville IN <br />Snellville GA <br />Airway Heights WA <br />Greer SC <br />Oshkosh WI <br />Cherryvale KS <br />Delray Beach FL <br />Annapolis MD <br />Coventry CT <br />0% 10% 20% 30% 40% 50% <br />■ <br />• <br />Figure 10-5. Outcome Measure: Citizen Ratings of the Quality of <br />Land Use, Planning, and Zoning Services <br />•Excellent <br />OGood <br />OFair <br />OPoor <br />CPM 101 Annual Report: FY 2011 Permit Services / 110 <br />60% <br />70% <br />80% <br />90% <br />*Means and medians do not appear for the "CPM 101 & Comprehensive" category because CPM <br />Comprehensive does not include this indicator. It is a new indicator that is being tested through CPM 101. <br />100% <br />p <br />N <br />1 <br />N <br />Click to view definitions, raw <br />data information, and figure - <br />specific explanatory notes. <br />OICMA Center for Performance Measurement'" <br />