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includes buildings or structures not included in residential definition including multi - family <br />structures (3 or more units). <br />Raw Data <br />If your local government participates in CPM 101, you may access the raw data for this report on the <br />CPM 101 Knowledge Network group located here. For assistance on accessing the group or locating the <br />file please send an e-mail to CPM (cpmmail @icma.org). (Non - participants do not receive access to the <br />raw data.) <br />Explanatory Notes <br />Figure 10 -3 <br />• Organizational structure may play a role in determining the availability of permitting FTEs, and <br />therefore, affect the number of permits issued. Organizations with employees dedicated entirely to <br />permitting are sometimes able to issue more permits or issue permits more quickly than <br />organizations whose permit employees are also responsible for other functions such as code <br />enforcement or inspections. <br />• The use of contractors may influence the number of permits issued per FTE. <br />Figure 10 - 4 <br />• The use of contractors may influence the cost per permit issued. <br />CPM 101 Annual Report: FY 2011 Permit Services / 112 <br />Figure 10 -5 <br />• Some variation in customer ratings may be due to differences in customers' expectations with <br />regard to scheduled hours of the permit office, speed of permit issuance, and other factors. <br />OICMA Center for Performance Measurement'" <br />