Agenda - Council Work Session - 09/11/2012

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Important Service - Specific Considerations Suggested Applications CPM 101 Annual Report: FY 2011 Police Services / 115 • Area served- The presence of overlapping law enforcement jurisdictions can affect operating and maintenance expenditures per capita. Some jurisdictions may also benefit from services provided by federal, state, or other law enforcement agencies. • State and local arrest policies- State and local arrest policies tend to influence the number of arrests per 1,000 population for different types of crimes. For example, these policies can influence the treatment of juvenile, domestic violence, and drug enforcement cases. Broadly speaking, the physical, political, and demographic characteristics of each reporting jurisdiction also influence performance: • Examples include unusually good or bad weather, new state or federal mandates, significant changes in state or federal aid, major budget cuts, and median household income. Citizen preferences, council or board priorities, local tax resources, and state - imposed spending limits cause additional variation in the funds, equipment, and staff available for providing police services. A list of additional considerations applying to all service areas is included in the introduction to this report. Please review it before reporting, analyzing, or otherwise using the information in this report. • Examine your performance compared to peers and mean and medians. If you're performing above the norms, check in with ICMA if you'd be willing to share what you're doing to achieve high performance. Your practices may be suitable for a write -up that can be shared with others. If you find that you'd like to improve performance in any areas, check the analysis and effective practice case studies posted on the CPM 101 group on the ICMA Knowledge Network. The studies are full of examples of how local governments have used performance measurement to find improvement targets and boost performance —and to promote ongoing high performance. You can also check out the What Works Case Studies posted on the performance measurement topic page. • Set goals for the next fiscal year. As you examine your performance and compare to your peers, you may discover that your jurisdiction is a high, middle, or low performer. In areas where you wish to improve, examine outcome measures such as citizen satisfaction and response time. What inputs and outputs are involved in determining these outcome measures? What might your jurisdiction do differently to affect these outcomes in the upcoming year and subsequent years? Use the data and the answers to these questions to reach out to high - performing peers for information on what practices they are employing. • Prepare a report for your supervisor, manager, elected officials, or others. Using the data you have evaluated and the goals you are hoping to achieve, write a report to be shared with the manager, elected officials, the public or others. It is important that results and goals are communicated clearly to those in the jurisdiction. Check out CPM's public website (icma.org /performance) and click on the Certificate Program link to view samples of reports prepared by participants in the CPM Comprehensive program. OCMA Center for Performance Measurement'"