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Figure 12 -4. Outcome Measure: Internal Customer Satisfaction Survey: Quality of Service <br />Because Customer Satisfaction data was only provided by Greenwich CT, a graph was not created for <br />this measure. Currently, the ICMA Center for Performance Measurement is partnered with the National <br />Research Center, which conducts the National Employee Survey (NES), helping jurisdictions measure the <br />performance of their internal services. For more information on the NES, visit our website at <br />icma.org /performance or send an e-mail to cpmmail @icma.org. <br />CPM 101 Annual Report: FY2011 Procurement /136 <br />Click to view definitions, <br />raw data information, <br />and figure- specific <br />explanatory notes. <br />*Combined mean and median values include non -CPM participants that have participated in The National <br />Employee Survey. <br />OCMA Center for Performance Measurement'" <br />Excellent <br />Good <br />Fair <br />Poor <br />CPM 101 <br />Greenwich CT <br />78% <br />22% <br />0% <br />0% <br />CPM 101 & Comprehensive* <br />Mean <br />43% <br />41% <br />11% <br />5% <br />Median <br />39% <br />44% <br />10% <br />4% <br />Figure 12 -4. Outcome Measure: Internal Customer Satisfaction Survey: Quality of Service <br />Because Customer Satisfaction data was only provided by Greenwich CT, a graph was not created for <br />this measure. Currently, the ICMA Center for Performance Measurement is partnered with the National <br />Research Center, which conducts the National Employee Survey (NES), helping jurisdictions measure the <br />performance of their internal services. For more information on the NES, visit our website at <br />icma.org /performance or send an e-mail to cpmmail @icma.org. <br />CPM 101 Annual Report: FY2011 Procurement /136 <br />Click to view definitions, <br />raw data information, <br />and figure- specific <br />explanatory notes. <br />*Combined mean and median values include non -CPM participants that have participated in The National <br />Employee Survey. <br />OCMA Center for Performance Measurement'" <br />