Agenda - Council Work Session - 09/11/2012

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Important Service - Specific Considerations CPM 101 Annual Report: FY2011 Solid Waste /151 • Local ordinances and state laws - Often these mandate citizen participation in recycling, which can affect expenditures for recycling and the tonnage of refuse and recycling material collected. • Collection of materials - How a jurisdiction collects materials may influence its expenditures (e.g., whether through in -house or contract employees, at the curb or elsewhere, and source separated or commingled). (Descriptive questions regarding these items are included in the CPM Comprehensive survey.) Broadly speaking, the physical, political, and demographic characteristics of each reporting jurisdiction also influence performance: • Examples include unusually good or bad weather, new state or federal mandates, significant changes in state or federal aid, major budget cuts, and median household income. Citizen preferences, council or board priorities, local tax resources, and state - imposed spending limits cause additional variation in the funds, equipment, and staff available for providing code enforcement services. A list of additional considerations applying to all service areas is included on pages 1 -3 of the introduction to this report. Please review it before reporting, analyzing, or otherwise using the information in this report. Suggested Applications • Examine your performance compared to peers and mean and medians. If your jurisdiction is performing above the norms, check in with ICMA if you'd be willing to share what you're doing to achieve high performance. Your practices may be suitable for a write -up that can be shared with others. If you find that you'd like to improve performance in any areas, check the analysis and effective practice case studies posted on the CPM 101 group on the ICMA Knowledge Network. The studies are full of examples of how local governments have used performance measurement to find improvement targets and boost performance —and to promote ongoing high performance. You can also check out the What Works Case Studies posted on the performance measurement topic page. • Prepare a report for your supervisor, manager, elected officials, or others. Using the data you have evaluated and the goals you are hoping to achieve, write a report to be shared with the manager, elected officials, the public or others. It is important that results and goals are communicated clearly to those in the jurisdiction. Check out CPM's public website (icma.org /performance) and click on the Certificate Program link to view samples of reports prepared by participants in the CPM Comprehensive program. • Consult with peers. Do you see a fellow participant that is performing well in an area in which you would like to see improvement? Consider getting in touch. Ask what steps they've taken to reach those targets and see where you may be able to take similar strides. CPM staff can assist you making contact. Just drop a line to cpmmailPicma.org. OCMA Center for Performance Measurement'"