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Figure 5 -5: Outcome Measure: Citizen Satisfaction with the Quality of Street Repair Services <br />Rolla MO <br />Ramsey MN <br />Rancho Cordova CA <br />Cherryvale KS <br />Noblesville IN <br />Delray Beach FL <br />O'Fallon MO <br />Snellville GA <br />Greer SC <br />Airway Heights WA <br />Windsor CT <br />Dover NH <br />Fredericksburg VA <br />Coventry CT <br />Oshkosh WI <br />Belmont MA <br />Annapolis MD <br />0% <br />10% <br />20% <br />30% <br />40% <br />50% <br />60% <br />- <br />• <br />daff <br />7 7— <br />Ns <br />1 <br />1 117 \ \ \ \ \\ <br />\ \ \ \ \ \ \ \ \ \ \ \ \\ <br />•Excellent OGood OFair ElPoor <br />CPM 101 Annual Report: FY2011 Highways & Road Maintenance /55 <br />70% <br />80% <br />90% <br />Click to view definitions, raw <br />data information, and figure - <br />specific explanatory notes. <br />* Combined mean and median values include non -CPM participants that have participated in The National <br />Citizen Survey. <br />100% <br />OICMA Center for Performance Measurement'" <br />Excellent <br />% Good <br />% Fair <br />% Poor <br />CPM 101 <br />Mean <br />10.1% <br />36.8% <br />32.4% <br />20.6% <br />Median <br />6.8% <br />33.9% <br />33.4% <br />20.0% <br />CPM 101 & Comprehensive* <br />Mean <br />10.6% <br />35.7% <br />32.4% <br />21.3% <br />Median <br />8.5% <br />37.4% <br />33.9% <br />17.0% <br />Figure 5 -5: Outcome Measure: Citizen Satisfaction with the Quality of Street Repair Services <br />Rolla MO <br />Ramsey MN <br />Rancho Cordova CA <br />Cherryvale KS <br />Noblesville IN <br />Delray Beach FL <br />O'Fallon MO <br />Snellville GA <br />Greer SC <br />Airway Heights WA <br />Windsor CT <br />Dover NH <br />Fredericksburg VA <br />Coventry CT <br />Oshkosh WI <br />Belmont MA <br />Annapolis MD <br />0% <br />10% <br />20% <br />30% <br />40% <br />50% <br />60% <br />- <br />• <br />daff <br />7 7— <br />Ns <br />1 <br />1 117 \ \ \ \ \\ <br />\ \ \ \ \ \ \ \ \ \ \ \ \\ <br />•Excellent OGood OFair ElPoor <br />CPM 101 Annual Report: FY2011 Highways & Road Maintenance /55 <br />70% <br />80% <br />90% <br />Click to view definitions, raw <br />data information, and figure - <br />specific explanatory notes. <br />* Combined mean and median values include non -CPM participants that have participated in The National <br />Citizen Survey. <br />100% <br />OICMA Center for Performance Measurement'" <br />