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Explanatory Notes <br />CPM 101 Annual Report: FY2011 Information Technology /77 <br />Figure 7 -2 <br />• The expenditure calculation used for this figure includes expenditures for IT related contractors and <br />consultants. However, IT related contractors and consultants are not included in the calculation of <br />Jurisdiction FTEs. <br />Figure 7 - 3 <br />• For this figure, the number of help desk calls resolved at the time of call is a subset of the total <br />number of help desk calls received. <br />• No Jurisdictions reported a value of zero. All jurisdictions for which a value is not shown did not <br />report the data or indicated that the data were not available. <br />OICMA Center for Performance Measurement'" <br />