Agenda - Council Work Session - 09/11/2012

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• Prepare a report for your supervisor, manager, elected officials, or others. Using the data you have evaluated and the goals you are hoping to achieve, write a report to be shared with the manager, elected officials, the public or others. It is important that results and goals are communicated clearly to those in the jurisdiction. Check out CPM's public website (icma.org /performance) and click on the Certificate Program link under the Services & Publications tab to view samples of reports prepared by participants in the CPM Comprehensive program. • Hold internal meetings to celebrate successes & discuss improvements. Hold internal meetings /discussions with your department to review results shown in this report. Identify where your department excels and where improvement may be needed. In areas where you are a high performer, discuss how to maintain high performance, as well as ways to share the good news. In areas where improvement is desired, solicit ideas from department employees about how to set and reach new targets. Consider consulting peer communities for advice, too. Regardless of the exact path you choose, involving staff in review and analysis of the results, inviting them to ask questions and voice concerns, and responding to their questions and concerns, can help ensure effective use of the information and build staff support for your jurisdiction's performance measurement program. Figure List In addition to Figure 8 -1 displayed above, the following figures are presented in this section: • Figure 8 -2. Input Measure: Library Circulation per Capita • Figure 8 -3. Output Measure: Patron Visits per Capita • Figure 8 -4. Efficiency Measure: Patron Internet Usage per Terminal • Figure 8 -5. Efficiency Measure: Circulation and Patron Visits per FTE • Figure 8 -6. Input Measure: Expenditures per Circulated Item and Patron Visit • Figure 8 -7. Outcome Measure: Citizen Ratings on Library Services CPM 101 Annual Report: FY 2011 Library Services / 81 OICMA Center for Performance Measurement'"