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PROPOSAL FOR BANKING SERVICE <br />BANKINEWEST <br />B. Names and positions of officers at the local branch(s) of the institution. <br />Chris Randall, Financial Services Officer <br />Paulette Bork, Assistant Customer Service Manager <br />Penny Coons, Customer Service Manager <br />Joan Wood, Area Manager, Vice President <br />Melissa Sutton, Cash Management Consultant, Assistance Vice President <br />C. Formally defined statement of institution's goals. <br />Our long term strategic initiatives are designed to ensure we keep our company strong and <br />customer focused. We take pride in ensuring that our customers interact with knowledgeable <br />bankers, fully committed to helping them achieve their professional goals. We are proud that <br />our high -quality customer service has been recognized by the prestigious consulting firm <br />Greenwich Associates for excellence in business banking and that Money magazine named <br />Bank of the West the best regional bank in 2011. For more information, we have attached our <br />2011 Annual Report for your review in the exhibits section. <br />14IPage <br />