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IA <br />We have built our commercial bank on relationships. <br />Our relationship managers' dedication to knowing our clients' <br />financial priorities and our ability to package products and <br />services to meet the needs of growing businesses have made <br />Bank of the West the commercial bank of choice for nearly <br />10,000 corporate customers. <br />The Bank's business banking services were recognized in 2011 <br />by the prestigious consulting firm Greenwich Associates for <br />Excellence in Middle Market Banking. The Bank received six <br />awards, including national recognition for overall satisfaction, <br />financial stability, relationship manager performance, and <br />treasury management satisfaction and product capabilities. <br />In 2011, our National Banking Division extended its network of <br />regional offices, opening locations in Phoenix and Chicago, The <br />addition of these offices brings to 19 the number of National <br />Banking Offices from Seattle to New York that facilitate the <br />delivery of our full range of deposit, cash management and <br />credit products to companies with annual revenues of $25 <br />million and up. <br />Relationship banking and industry expertise <br />Our knowledgeable and dedicated commercial bankers work <br />with corporate executives who look to Bank of the West for <br />capital to expand their business, for corporate cards to <br />manage cash flow, for foreign exchange for their overseas <br />business, and for equipment leasing. We are dedicated to <br />relationships based on trust and a commitment to steadily <br />support our customers for the long term. <br />Bank of the West offers financial expertise in specialized <br />sectors such as agriculture, including corporate agribusiness, <br />wineries, dairies, greenhouses and nurseries, as well as <br />government and public institutions, religious institutions, and <br />commercial real estate. <br />In 2011, the Bank introduced Canadian corporate cards and <br />purchasing cards that facilitate Canadian -dollar transactions <br />for companies based in the U.S. and elsewhere. <br />Broad product offering <br />Our commercial customers receive the benefits of relationship <br />banking that extend beyond our loan and deposit products. We <br />provide corporate cards and cash management services, and <br />our commercial customers have access to our Capital Markets <br />team to help maximize return on working capital, preserve <br />liquidity, and hedge interest rate risk. <br />Many U.S. companies increasingly need global finance <br />capabilities. The Global Trade Network of our parent company <br />BNP Paribas provides trade finance in 54 countries to help <br />companies succeed overseas. Coordinating with BNP Paribas, <br />Bank of the West is able to provide companies the customer - <br />focused attention of a local commercial banker and access to <br />the breadth of products provided by one of the world's largest <br />and strongest financial groups. <br />7 <br />