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Duckor& Associates <br />PHASE II (STRATEGIC THINKING AND PLANNING) <br />5. Conduct two (three-hour) planning sessions with elected officials and administrative <br />team <br />- Conduct first (three-hour) planning workshop: present interview and online survey reports <br />that will be vetted by the group, and to discuss and determine the strategic direction <br />including refinement of mission, vision, and values. <br />- Conduct second (two or three-hour) planning workshop to review, refine and approve <br />strategic framework. <br />6. Design and implement an employee feedback process about the work environment <br />e.g., culture <br />- Design and solicit an on-line/print survey for all staff to complete that is approved by the <br />Project Team. <br />- Assess findings and develop report. <br />- Present findings to Project Team. <br />- Review and ensure alignment of job descriptions, professional development plans, and <br />performance measurements of department heads. <br />7. Direct administrative staff to conduct a self -assessment of their respective <br />programs/services <br />- Present and achieve approval for the template to Project Team. <br />- Be available for questions and clarifications. <br />- Review and refine findings with staff and respective Commission members. <br />8. Meet with administrative staff to present findings and brainstorm on how to work more <br />effectively and efficiently <br />- Meet with Project Team to present findings. <br />- Conduct the first three-hour planning workshop with administrative staff: present <br />employee survey results; discuss feedback and opportunities for improvement. <br />- Conduct a second three-hour planning workshop with administrative staff: identify <br />customer requirements; opportunities for work improvement, set priorities, and identify <br />skills and tools to better serve customers. <br />"A New Beginning, a New Day" <br />Consulting Services for the City of Ramsey <br />January 1, 2013 <br />