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➢ YOU ARE NOT A COP!! Do not attempt to "Help" <br />the police. Let them do their jobs. <br />Non -Violent Dispute Resolution <br />L.E.A.P.S. <br />To remember the five techniques to diffuse a situation: Listen, <br />Empathize, Ask, Paraphrase, Summarize. <br />1. Listen- In a conflict, we become very self-centered. We <br />want to talk and force our point of view on the other <br />person. If we listen rather than argue, much of the heat <br />will go out of the situation. <br />2. Empathize- put yourself in the other person's shoes. See <br />things from their point of view. Be sure to empathize <br />aloud so the other person can hear you doing it. <br />3. Ask- question the other person about specific facts. <br />Remember the five W's (Who, What, When, Where, and <br />Why). Asking questions builds rapport and solicits input <br />from the other person rather than pushing your <br />perspective on them. <br />4. Paraphrase- Put the other person's meaning in to your <br />own words and feed it back to them (actively listen). This <br />means that you understand their point of view and <br />giving them a chance to agree with something you have <br />said. You have to listen to them and make an effort to <br />understand their perspective. <br />5. Summarize- when we summarize, we move towards <br />conclusion. Our tone and words should be shaped with <br />decisiveness and authority without being condescending <br />or demanding. Use the word "We" not "I" or "YOU". <br />Verbal Judo <br />➢ Make someone do what you need them to do by showing them <br />how it benefits them. <br />➢ Show them the consequences of their actions both positive and <br />negative. <br />➢ Become their pal. Look out for their interests. <br />Alternative Uses of Force <br />➢ Unarmed defensive techniques <br />➢ Less -Lethal devices <br />o OC (Kimber Guardian, Sabre Defense), Taser, Stun Gun, Baton. <br />7 <br />