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Strategic Initiative <br />Department <br />Tactics <br />Initiation <br />Date <br />Completion <br />Date <br />Additional <br />Resources <br />Required <br />Additional Tools <br />Required <br />Responsible <br />Party <br />Key Outcome Indicators /Metrics <br />Ensuring quality <br />services based on <br />customer <br />requirements <br />City <br />Administration <br />Develop a plan for increased <br />citizen engagement by <br />monitoring inquiries /utilities <br />consumption <br />2013 <br />Ongoing <br />Can accomplish if <br />new staff is hired <br />Enhance CRM <br />tool /website <br />Kurt Ulrich <br />• Achieved X percent <br />increase in suggestions <br />from citizens <br />PW <br />Purchase additional snow <br />removal equipment <br />2013 <br />2015 <br />$180,000 <br />(CIP) <br />Grant Riemer <br />• Provided snow removal <br />services within 8 hours <br />PW /Utilities <br />Upgrade and replace 1- ton <br />pickup for daily operations and <br />lift station maintenance <br />Expand staffing <br />2013 <br />2014 <br />2015 <br />Ongoing <br />$6,000 upgrade <br />(Enterprise <br />Funds) <br />1 FTE PW /Park <br />Maintenance <br />Truck <br />Grant Riemer <br />• Maintain level of service <br />HR /Police <br />Review employment of the <br />"Code Enforcement Intern" <br />2014 <br />Ongoing <br />1 Seasonal Intern <br />(General Funds) <br />None <br />Colleen <br />Lasher /Jim <br />Way <br />• Achieved reporting time <br />within 14 days <br />Ensuring a safe city <br />Police <br />Place cameras at locations <br />around city /parks <br />2014 <br />2014 - <br />ongoing <br />$25,000 <br />(General Funds) <br />Cameras <br />Jim Way <br />• 10% decrease in number <br />of vandalisms <br />Police <br />Conduct on -site visits /surveys <br />of businesses <br />2013 <br />2013 <br />None <br />Survey <br />Jim <br />Way /Police <br />Staff <br />• Achieve 100 percent <br />business participation in <br />business outreach <br />program <br />Police <br />Publish public notifications of <br />crime <br />2013 <br />Ongoing <br />None <br />None <br />Jim Way <br />• Enhanced awareness of <br />citizens <br />Police <br />Restore Police Force <br />2014 <br />2014 <br />Add one FTE, <br />Officer (General <br />Funds) <br />None <br />Jim Way <br />• Expanded police <br />coverage <br />Police <br />Expand Police Force by <br />assigning an officer on the Drug <br />Task Force <br />2015 <br />Ongoing <br />Add one FTE, <br />Officer (General <br />Funds) <br />None <br />Jim Way <br />• Increased levels of drug <br />arrests in community by <br />X percent <br />Department <br />Heads <br />Investigate the use of all <br />employees as "Roger Ramsey" <br />"community watchers" <br />2014 <br />Ongoing <br />Can accomplish if <br />new staff is hired <br />TBD /Badges <br />Department <br />Heads <br />• Increased team <br />approach to identifying <br />issues and opportunities <br />Appendix E <br />Scenario: A New Day (Working Document) <br />Strategic Imperative 111: Smart, Citizen - Focused Government <br />Continue the delivery of quality services to ensure the city will have safe and thriving neighborhoods and business districts, and a clean <br />environment. <br />Three - Year Strategic Action Plan <br />A NEW SEGIh1NING... <br />Page 5 of 13 <br />