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Fiduciary Perspective <br />"If we succeed, how will we look to our property owners ?" <br />Customer /Stakeholder Perspective <br />"To achieve our vision, how must we look to our customers ?" <br />• Maintain the City's AA+ rating (ongoing) <br />• Maintain a stable tax levy rate <br />• Economic Development Director to initiate economic development efforts in <br />2013 (ongoing) <br />• Achieve a 70 percent or higher rating amongst residents' customer satisfaction for <br />overall public services and safety in the community (ongoing) <br />• Achieve 8 minutes, 36 seconds or better for average police response time <br />(ongoing) <br />• Achieve the ISO rating of 5 in serviced areas (ongoing) <br />• Achieve 8 minutes, 39 seconds or better for average fire response time (ongoing) <br />• Achieve city's ratings of 6.5 average of road conditions (ongoing) <br />• Achieve a 70 percent or higher rating for business customer satisfaction with <br />Economic Development and Police Business Services (ongoing <br />Internal Perspective <br />"To satisfy our customers, property owners, and mission, what business processes must <br />we excel at ?" <br />Learning and Growth Perspective <br />"To achieve our vision, how must our people learn, communicate, and work together ?" <br />• Achieve 70 percent or higher satisfaction rating of policy makers by providing <br />timely, pertinent, comprehensive information with options and recommendations <br />to policy - makers and staff by 2013 (ongoing) <br />• Monitor Development Review timeline (ongoing) <br />• Achieve 100 percent of revised job descriptions, development plans, and develop a <br />performance rating strategy for employees by December 2013 <br />• Achieve a 70 percent or higher rating among employees' satisfaction with <br />Leadership Team (ongoing) <br />2013 -2015 Balanced Scorecard <br />