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Ramsey, Nowthen, St. Francis, Oak Grove, and Bethel, Minnesota <br />Feasibility Study for Shared or Cooperative Fire and Emergency Services <br />Service Delivery and Performance <br />Service delivery and performance are among the most visible components of a fire department's <br />operations to the public. Thus, it is vitally important that a department routinely evaluate its delivery of <br />core services and monitor performance to dictate changes where necessary. The three primary <br />components of service delivery and performance for this study are demand, distribution, and response <br />performance. <br />Demand <br />Service demand can be defined as any workload experienced by the department that impacts its ability <br />to provide other services. This is commonly referred to as incident load or workload. Service demand <br />can be analyzed in a variety of ways to uncover trends in usage rates or other issues that impact service <br />delivery and efficiency. Under normal circumstances, ESCI would review both computer aided dispatch <br />(CAD) data and National Fire Incident Reporting System (NFIRS) for each department; extracting specific <br />data for various analyses. Unfortunately, Anoka County Communications was unable to provide CAD <br />data for this purpose. Each department did, however, provide ESCI with two years on NFIRS data from <br />which the analysis below was conducted. The analysis begins with a view of overall workload for the <br />period that ranges from January 1, 2011, to December 31, 2012. <br />500 <br />500 <br />400 <br />300 <br />200 <br />100 <br />Figure 40: Total Service Demand by Department (2011-2012) <br />17111 �..r <br />2011 2012 2011 2012 <br />Bethel <br />Oak Grove <br />483 <br />366 <br />388 <br />410 <br />pm- <br />2011 2012 2011 1 2012 <br />Ramsey St. Francis <br />page 48 <br />Crnergency Sersdcxs Coasulvng <br />