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CONSOLIDATED SYSTEM TELEPHONE STATISTICS <br /> <br />WEEK ENDING <br /> <br />CALLS RECEIVED <br /> <br />CALLS ANSWERED <br /> <br />CALLS ABANDONED <br /> <br />% ANSWERED <br /> <br />% ABANDON <br /> <br />10/04/91 WEEK ENDING <br /> <br />15,107 CALLS RECEIVED <br />14,161 CALLS ANSWERED <br />946 CALLS ABANDONED <br /> <br />93.74% % ANSWERED <br />6.26% % ABANDON <br /> <br />10/11,91 <br /> <br />14,374 <br />13,611 <br /> <br />763 <br />94.69% <br /> <br /> 5.31% <br /> <br />WEEK ENDING <br /> <br />CALLS RECEIVED <br /> <br />CALLS ANSWERED <br /> <br />CALLS ABANDON <br /> <br />% ANSWERED <br /> <br />% ABANDON <br /> <br />10/18/91 WEEK ENDING <br /> <br />14,537 CALLS RECEIVED <br />13,950 CALLS ANSWERED <br />587 CALLS ABANDON <br /> <br />95.96% % ANSWERED <br />4.04% % ABANDON <br /> <br />10~5/91 <br /> <br />13,332 <br />12,870 <br /> <br />462 <br />96.53% <br /> <br /> 3.47% <br /> <br />I hereby certify that these statistics are true to the best of my knowledge. <br /> ,~('~-/~_.~" Date //'/'/~/-'~///'~_~'". ~. <br /> <br /> <br />