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#1 U.S. Dealer <br />1444 MTEL® <br />2007-2009 <br />IntegraTechnoo9y you cruPeople you know. <br />SCHEDULE B - GUARDIAN MAINTENANCE PLAN ENROLLMENT <br />Prepared For: City of Ramsey <br />7550 Sunwood Drive NW, Ramsey, MN 55303 <br />CONTACT: <br />DATE PREPARED: <br />SYSTEM TYPE: <br />Jason Fredrickson <br />January 31, 2014 <br />Mite! 3300 ICP <br />PREPARED BY: Jeff Anderson <br />EMAIL: jcanderson@integratelecom.com <br />PHONE / FAX: 763-745-8256 / 763-745-8356 <br />In addition to providing our Guardian Protect Five (5) year parts performance guarantee, Integra is committed to customer <br />satisfaction by providing the most comprehensive service and maintenance programs in the industry. <br />Take advantage of our Special Pre -install enrollment incentives when you select either our Guardian Plus or <br />Guardian Select maintenance plans and receive up to 45% off our Standard Pricing! <br />Please select below the Maintenance Plan coverage you desire for the first year. <br />All Guardian Maintenance Plans may be cancelled with 30 days written notice. <br />(Coverage begins from the date upon which the Equipment is first installed. The 1st year is included FREE) <br />MAINTENANCE PLANS OVERVIEW <br />Guardian Select Plan: <br />• 7 X 24 X 365 Service <br />Initials <br />• Guaranteed Emergency Response — 2 hours or <br />$1000 <br />• Guaranteed Emergency Spare Parts Inventory — In <br />stock or $1,000 <br />• 15% discount on any additional Equipment purchases <br />while under Plan <br />• Unlimited Consultation Services <br />available upon request <br />• Non -emergency response — 24 business hours <br />• Unlimited On -Site End -User Training on system <br />functionality <br />• Priority queue for service requests <br />• Enhanced Power & Lightning Surge Protection coverage <br />• Free Software Upgrades - Manufacturer Software <br />Assurance Program (refer to Schedule A agreement <br />regarding terms and software applications covered) <br />• Annual System Audit (covers system <br />enhancements & network review) <br />• Annual System Certification (preventive <br />maintenance) once per year <br />Guardian Plus Plan: <br />Initials <br />• 8-5, M-F Service (Normal Business Hours) Additional <br />hours billed at time -and -a -half <br />• Guaranteed Emergency Response — 2 hours or less or <br />$250 <br />• Guaranteed Emergency Spare Parts Inventory — In <br />stock or $250 <br />• 5% discount on any additional Equipment purchases <br />while under Plan <br />• Limited Consultation Service available upon <br />request <br />• Non -emergency response — 24 business hours <br />• Unlimited In -House Training for office personnel on <br />system functionality <br />• Priority queue for service requests <br />• Enhanced Power & Lightning Surge Protection coverage <br />• Free Software Upgrades - Manufacturer Software <br />Assurance Program (refer to Schedule A agreement <br />regarding terms and software applications covered) <br />Choose a Payment Plan: <br />Enroll Now, Pay Now (save 47% off Standard Price) <br />❑ $4,116 per year ( 4 ) # of Years <br />Enroll Now, Pay Later (save 32% off Standard Price) <br />❑ $5,287 per year ❑ $441 per month <br />Standard Price <br />$7,756 per year <br />Choose a Payment Plan: <br />Enroll Now, Pay Now (save 42% off Standard Price) <br />❑ $4,052 per year ( ) # of Years <br />Enroll Now, Pay Later (save 32% off Standard Price) <br />❑ $4,793 per year ❑ $400 per month <br />Standard Price <br />$7,015 per year <br />