Agenda - Council Work Session - 04/08/2014

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CC Work Session 2. 2. Meeting Date: 10/08/2013 Title Review Proposal for Resident Survey Purpose During the 2013 Council and Staff Strategic Planning process, discussion ensued relating to a resident survey. Staff has since received a proposal and a prototype survey from The Morris Leatherman Company. Both the proposal and the prototype are attached for Council review and discussion. While $7500 is budgeted in the General Fund for 2014,Staff would like to discuss the merits of moving forward with a survey in 2013, to allow for a baseline of information to be used for strategic planning in early 2014. Performance Measurement The proposed community survey plays a role in the City's performance measurement. In order to achieve the goals of the Three - Year Strategic Action Plan, it's critical to focus on results. The City of Ramsey has implemented a Balanced Scorecard performance measurement tool that will help the Mayor, City Council, and staff be focused on the critical areas of work that must be accomplished each year. Several of the key criteria for our customers /stakeholders (e.g., Achieve a 70 percent or higher rating amongst residents' customer satisfaction for overall public services and safety in the community) will be measured by data gathered by some type of community survey. In addition, the newly designed Department Plans include appropriate measurements for the respective departments. Three -Year Working Mission Statement To work together to responsibly grow our community, and to provide quality, cost - effective, and efficient government services 2013 -2015 Balanced Scorecard Information Fiduciary Perspective "If we succeed, how will we look to our property owners ?" • Maintain the City's AA+ rating (ongoing) • Maintain a stable tax levy rate • Economic Development Director to initiate economic development efforts in 2013 (ongoing) Internal Perspective "To satisfy our customers, property owners, and mission, what business processes must we excel at ?" Customer /Stakeholder Perspective "To achieve our vision, how must we look to our customers ?" • Achieve a 70 percent or higher rating amongst residents' customer satisfaction for overall public services and safety in the community (ongoing) • Achieve 8 minutes, 36 seconds or better for average police response time (ongoing) • Achieve the ISO rating of 5 in serviced areas (ongoing) • Achieve 8 minutes, 39 seconds or better for average fire response time (ongoing) • Achieve city's ratings of 6.5 average of road conditions (ongoing) • Achieve a 70 percent or higher rating for business customer satisfaction with Economic Development and Police Business Services (ongoing) Learning and Growth Perspective "To achieve our vision, how must our people learn, communicate, and work together ?"