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Governance <br />How well does the government of Car /ton meet the needs and expectations of its residents? <br />The overall quality of services provided by Carlton as well as the manner in which these services are provided are <br />key components of how residents rate their quality of life. About 8 in to survey respondents rated the overall <br />quality of services provided by Carlton as "excellent" or "good" (about half as many felt this way about the services <br />provided by the federal government). Ratings for the services provided by Carlton were higher than the <br />benchmark when compared to other communities in the U.S. <br />Survey respondents also rated various aspects of Carlton's leadership and governance. Overall, about half of <br />respondents felt the City did an "excellent" or "good" job of welcoming citizen involvement, acting in the best <br />interest of Carlton and treating all residents fairly. While about 60% of respondents were pleased with the overall <br />direction of Carlton, fewer (51 %) had confidence in the government of Carlton. About 8 in to survey respondents <br />felt City employees provided "excellent" or "good" customer service, a rating that was higher in Carlton when <br />compared to its national peers. <br />Respondents evaluated over 3o individual services and amenities available in Carlton. Carlton performed well in <br />the areas of Safety, Natural Environment and Recreation and Wellness. Of the seven Safety services rated, six <br />were rated higher the national benchmark: fire, ambulance /EMS, police, fire prevention, crime prevention and <br />emergency preparedness. Ratings for services related to the Natural Environment faired similarly well and all four <br />Recreation and Wellness services were rated higher in Carlton when compared to other communities across the <br />nation. <br />Overall Quality of City Services Carlton may face some challenges in the areas of Mobility and the Built <br />Excellent Environment. Overall, ratings for Mobility and Built Environment tended to <br />30% be rated lower when compared to other services provided by the City; between <br />half to three - quarters of respondents rated these services as "excellent" or <br />"good." <br />Poor <br />3% <br />Fair Good <br />17% 51% <br />Percent rating positively (e. g., excellent /good) <br />54% <br />59% <br />Value of Overall <br />services for direction <br />taxes paid <br />55% <br />51% <br />48% <br />5 <br />Comparison to national benchmark <br />•Higher Similar Lower Not available <br />53% <br />52% <br />79% <br />41% <br />Welcoming Confidence Acting in theBeing honest Treating all Customer Services <br />citizen in City best interest residents service provided by <br />involvement government of Carlton fairly the federal <br />government <br />