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While renresentine the City, emploveesEmployee5 shall be courteous to all members of the
<br />public. They shall be tactful in the performance of their duties, control their tempers and
<br />exercise the utmost patience and discretion. They shall not engage in argumentative
<br />discussions, even in the face of extreme provocation. They shall not use coarse, violent,
<br />profane or insolent language or gestures, and shall not express any prejudice concerning
<br />race, religion, politics, national origin, lifestyle, or other personal characteristics.
<br />In the event a member of the public becomes abusive on the phone or in person, employees
<br />should refrain from escalating the situation and if possible, employ tactics to defuse the
<br />situation, e.g. lower the voice, ask the person to sit down. If the situation doesn't improve,
<br />the employee can refer the person to a supervisor or request that a police officer be called to
<br />the scene. Employees are not required to continue tcicphonc x: lrr3on conversations
<br />that includu4L whirls tki oallor usea profanity or threats. In those situations, the employee
<br />should refer the call to a supervisor or inform the caller, as courteously as possible, that the
<br />employee is hanging up and will talk with the caller after the caller has calmed down. If a
<br />mcmbcr of thv p&J.�ts%x.3n\aa'a..3ivc the cimplayn ± :'fsr tiv pc; s . t zpc:v isor
<br />or request that a police is U1r 3cene dcpa g arzAko level of concern.
<br />3) Conduct between Employees
<br />Employees shall cooperate with and be courteous to co-workers at all levels. While
<br />everyone is entitled to their feelings, they are not entitled to act on their feelings
<br />inappropriately in the workplace. Employees shall control their tempers and refrain from
<br />behaviors that are hostile, offensive, intimidating, degrading, or exploitative. Inappropriate
<br />displays include, but are not limited to: slamming doors, pounding tables, kicking furniture,
<br />unwanted nhvsical contact of anv natur:/ve g— sr 31apping, making threats, berating or
<br />belittling others, speaking in raised voices, using coarse, violent or profane language or
<br />gestures, making throats, refusing to speak or respond when spoken to, and refusing to
<br />provide assistance when requested.
<br />Employees shall treat each other with respect. They shall refrain from making remarks
<br />about or using nicknames for other employees that are disparaging or based on a personal
<br />characteristic; producing cartoons or other graphics displaying other employees in an
<br />unfavorable light; communicating threatening or disparaging remarks via any medium
<br />(voice, e-mail, notes, etc.); engaging in unwanted horseplay or practical jokes; failing to
<br />relay written, verbal or telephone messages; unwanted, unwarranted nhvsical contact of
<br />any nature, includine "rouehhousine" such as touunching in the arm, pinching, arm
<br />twisting, etc., and other, similar unwanted conduct4
<br />4) Reporting Inappropriate Workplace Behaviors
<br />Any employee who feels he or she is being subjected to intimidating, offensive, or
<br />harassing behaviors should take the following steps:
<br />a) If possible, politely but firmly tell the person who is behaving inappropriately that you
<br />are uncomfortable with or offended by the behavior and ask them to stop.
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<br />22Pago
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