Agenda - Council Work Session - 11/12/2014

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CC Work Session Meeting Date: 11/12/2014 Information Title: Review Resident Survey Results Purpose /Background: 2.2. Purpose: Review results of the City of Ramsey's first ever resident survey. Identify any suggested amendments (where appropriate). Authorize final draft to be completed. Authorize publication of survey on City website and in Ramsey resident. Background (resident survey): During the 2013 City Council Strategic Planning process, discussion ensued related to initiating a resident surveying process. Generally speaking, survey results would benefit the City in a wide range of applications. However, relating to the Strategic Plan specifically, a resident survey allows the City to clearly analyze organizational performance measurements; including, the City's Strategic Plan balanced scorecard. Background (case): Council has reviewed this case five times, starting in October of 2013, and most recently in July of 2014. As a result of these discussions, Council selected a'Third Party Mail' survey method for a regular resident survey program; and directed Staff to select a broker to complete said work (National Research Center from Colorado); and authorized a set of survey questions /survey format. Funding /Budget $7,500 was budgeted in 2014 for a resident survey. Furthermore, the City participates in the State of Minnesota's "City /County Performance Measurement" (CPM) program. Annually, the State allocates about $3,350 to the City of Ramsey for performance measurement related costs. In summary, the City has about $10,850 in funding budgeted for a resident survey in 2014. The total cost for the 2014 City of Ramsey Resident Survey was $11,750. The gap in funding will be filled by appropriate individual City department budgets -- "miscellaneous professional services" dollars. Survey Results Attached to this case are survey results. Below is a brief description. Community Livability Report This is intended to be an any easy to ready /follow comprehensive overview of survey results. This specific document is based on all comparisons nationally. The National Research Center designs this document to be stand alone and intuitive. Included in the report are answers to a set of standard questions (known as the National Citizen Survey, pages 2 -8). Also included are custom questions (called special topics, pages 9 -12). Lastly, the survey includes a conclusions section. Dashboard Summary of'Findings This is intended to provide a'quick and condensed' version of National Citizen Survey results outlined in the Community Livability Report discussed above. Technical Appendices This document includes all technical survey information (scientific data), raw survey results and all materials utilized. This document also includes local a benchmarks /comparisons section, please see pages 24 -27 (comparison to Minnesota and western Wisconsin cities).