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User Guide to The National Citizen SurveyTM <br />Contents <br />Purpose of the User Guide ............................................... ............................... 1 <br />What Does The NCS Measure? ......................................... ............................... 2 <br />UsingYour Reports ......................................................... ............................... 4 <br />ReportDocuments ........................................................................... ..............................4 <br />ReportDissemination ....................................................................... ..............................5 <br />CommunityLivability Report ............................................................. ..............................7 <br />Dashboard Summary of Findings ....................................................... ..............................9 <br />TechnicalAppendices ...................................................................... .............................10 <br />Trendsover Time Report ................................................................. .............................14 <br />Demographic and Geographic Subgroup Comparison Reports ............ .............................15 <br />Open -ended Question Responses ..................................................... .............................16 <br />Understanding Survey Research ........................................ .............................17 <br />SurveySampling ............................................................................. .............................17 <br />Margin of Error and Confidence Intervals .......................................... .............................17 <br />Non - response Bias .......................................................................... .............................18 <br />"Don't know" Responses .................................................................. .............................18 <br />ResponseScale ............................................................................... .............................19 <br />The National Citizen SurveyTM <br />© 2001 -2014 National Research Center, Inc. <br />National Research Center, Inc. International City /County Management Association <br />2955 Valmont Road, Suite 300 777 North Capitol Street NE, Suite 500 <br />Boulder, CO 80301 Washington, DC 20002 <br />www.n -r -c.com • 303 - 444 -7863 www.icma.org • 202- 289 -ICMA <br />