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October 1985 - May 1991 <br /> Title: General Service Manager <br /> <br />Duties: <br />Responsible for all service operations which include <br />installations, billable service and warranty service in <br />over 15 countries. Also responsible for in house <br />customer service functions (ie. telephone trouble- <br />shooting). Dealt with P&L and financial opportunities <br />for a growing service operation worldwide. Designed <br />systems, hired and promoted staff that continue to be <br />the foundation of the premier service organization in <br />the wooden pallet industry. <br /> <br />Education <br /> <br />* Park Center High School <br />* Dunwoody Industrial Institute - Automotive <br />* University of Wisconsin (Madison) Certification Series <br /> for Customer service. <br /> - Unit %1, Managerial and Leadership Skills for the <br /> Service Manager <br /> - Unit ~2, Planning, Financial Management and <br /> Budgeting for the Service Manager <br /> - Unit %4, Field Service Management <br />* Developing Skills for the New and Prospective <br /> Managers, University of Wisconsin (Madison) <br />* Pallet Design System (PBS) <br /> <br />Your consideration is appreciated. <br /> <br /> Si,.~erely, <br />,~/Jim Gookin <br /> <br /> <br />