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CONSIDER CHANGE IN LOCAL AND LONG DISTANCE PHONE <br />SERVICE FOR CITV OF RAMSE¥ FACILITIES <br /> By: Heidi A. Nelson, Asst. City Administrator <br /> <br />Background: <br /> <br />The City of Ramsey currently has local and long distance phone service through a number of <br />providers, including Qwest, McLoed, and AT&T. The City has experienced service problems with <br />Qwest and McLoexl as well as a lack of customer service from both companies. Staff solicited a <br />proposal from US.Link to provide local and long distance service to City of Ramsey facilities. US <br />Link currcntly provides local, long distance phone service to the cities of Andover, Ham Lake, and <br />Blaine in the north metro. Staff has contacted each of these cities with regard to the services provided <br />by US Link and has received favorable reports from each of the cities contacted. <br /> <br />In addition to the expected increased service levels, US Link's agreement provides for a monthly <br />savings of approximately $600 over what the City is currently paying to the other three vendors. In <br />addition, the billing process would be simplified by having all local and long distance billing through <br />one service provider versus three. US Link also provides additional detail on their billing statements <br />which makes the reconciliation of those statements less time consuming for staff. <br /> <br />Staff is recolnmending attthorizing staff to enter into an agreement with US Link for local and long <br />distance phone service for City of Ramsey facilities. With Council approval, staff would prepare a <br />plan for the transition of services to minimize lapses in service to City Hall facilities. <br /> <br />Staff Recommendation: <br /> <br />Staff recolnmends adopting the attached resolution authorizing staff to enter into an agreement with <br />US Link for local and long distance phone service for City ofRamsey facilties. <br /> <br />Council Action: <br /> <br />Approve resolution no. 04-__ Authorizing Staff to Enter into an Agreement with US Link for Local <br />and Long Distance Phone Service for City of Ramsey Facilities. <br /> <br />Reviewed by: <br />City Administrator <br />Finance Officer <br /> <br />FC: 02/24/04 <br /> <br /> <br />