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Asst. City Administrator/Economic Development Manager Brama presented the staff report and <br />asked for input on the EDA Workplan. <br />Acting Chairperson Skaff stated when reading the resident survey, the only area the City was <br />marked down on was business and retail and he wondered if they could include that on their <br />work plan list because that would be a quality of life issue. <br />Member LeTourneau agreed and also thought about a greater expectation of the community. He <br />would like to see something added that addresses quality of life. <br />Member Riley stated that would be kind of a different direction for this group. <br />Acting Chairperson Skaff thought since they were taking on the role of the HRA, this would be a <br />new direction the Board would need to take. <br />Member Riley agreed. <br />Asst. City Administrator/Economic Development Manager Brama thought the survey was a great <br />tool. He reviewed the first priority list with the Commission as follows: <br />Item 1 — Deliver Quality Customer Service to their existing businesses, prospect businesses and <br />other types of businesses in the area. <br />Asst. City Administrator/Economic Development Manager Brama noted there is a lot of behind <br />the scenes work done by staff in regard to customer service. As the City continues to grow and <br />they have additional customer service demands, it will outweigh the current staff resources. He <br />noted some of the outside services they use to maintain customer service demands. <br />Member LeTourneau stated this almost seems to be a case in itself. He suggested this come back <br />at a future meeting in Case format for further review and to dig in deeper to see how they can <br />address this before it becomes a potential issue. <br />The EDA agreed with the suggestion of Member LeTourneau. <br />Asst. City Administrator/Economic Development Manager Brama stated they are currently <br />meeting customer service demands and are not failing. There are no issues and staff is able to <br />work on all projects. <br />Member Riley wondered if this should be a future case when Asst. City Administrator /Economic <br />Development Manager Brama cannot handle the work anymore. <br />Member LeTourneau thought they needed to discuss where they are at before it gets to that point. <br />Acting Chairperson Skaff agreed. <br />Economic Development Authority/December 11, 2014 <br />Page 2 of 8 <br />