Laserfiche WebLink
First Priority <br />Tactics <br />Deliver Quality Customer Service: <br />Respond to existing and prospect Ramsey businesses' <br />inquires and requests in a timely and professional <br />manner. <br />Common topics include relocation and expansion <br />inquiries, questions regarding government services or <br />infrastructure, questions and issues regarding proposed, <br />existing and former contracts/agreements with the City, <br />and property management inquiries and issues. <br />Business Retention & Expansion: <br />The majority local economic growth comes from existing <br />Ramsey businesses. The purpose of this goal is to <br />develop and maintain positive relationships with existing <br />Ramsey businesses (establish trust). This goal is <br />implemented through quality customer service, <br />businesses visits and facilitating business events. <br />Future Business Park: <br />Continue to move along the City's future business park <br />initiative. Below are major work items to be addressed: <br />1. Rezone property <br />2. Consider implication of nearby train tracks. <br />3. Develop profile of "target" customer. <br />4. Attain shovel ready status. <br />5. Develop and solidify the City's position/ <br />involvement/ policy. <br />Timeline <br />Ongoing: <br />This is a primary <br />function and <br />expectation of the City's <br />economic development <br />staff. <br />Ongoing: <br />This is a primary <br />function and <br />expectation of the City's <br />economic development <br />staff. <br />1. Winter 2014 (done) <br />2. Spring 2015 <br />3. Summer 2015 <br />4. Summer 2015 <br />5. Fall 2015 <br />Additional Resources & Tools Required <br />Situational: <br />Customer requests and inquiries are typically received in <br />waives. Current Staffing levels are sufficient to respond <br />to peaks in customer service demands. However, a peak <br />in customer service requests consumes a large majority <br />of staff time; which results in little or no time to <br />complete other important economic development <br />initiatives. <br />Commonly, Staff utilizes third party resources to aid <br />completion of this work (ACG, Briggs, Ehlers, CBRE, <br />Premier, Loucks, other city staff). If the trend of <br />inquiries and development within Ramsey continues to <br />grow, the need for additional permanent resources may <br />need to be discussed. <br />Currently Sufficient: <br />Staff has the resources required to sufficiently complete <br />this tactic. <br />Currently Sufficient: <br />Assuming normal customer service demand levels, <br />sufficient resources exist to complete this tactic as <br />outlined in the proposed timeline. <br />Key Outcomes/Metrics <br />Meet customer <br />expectations of quality and <br />responsive local <br />government customer <br />service. <br />This tactic fits within <br />objectives 1, 2, and 3. <br />Complete 24 business <br />visits annually. <br />Execute EDA business <br />expo, business <br />appreciation golf <br />tournament, and fall <br />networking event. <br />This tactic fits within <br />objectives 2 and 3. <br />"Ready -to -go" business <br />park and clear position of <br />City involvement. <br />This tactic fits within <br />objectives 2 and 3 and the <br />City's strategic plan. <br />