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Strategies to I mprove Communities <br />itemsfrom their homeor yard curbsidefor pick -up <br />freeofcharge — eliminatingwastethat might have <br />accumulated over several weeksor months. <br />Evaluate: In February 2012, Cartersville <br />successfully launched itsfirst recycling program. <br />Residents signing up to receive the service exceeded <br />the City's original estimate of 2,000 households. <br />2013 2011 <br />Approval rating 83% 50% <br />comparison to Benchmark Above Much below <br />As a follow -up, the Qty included additional <br />questions about the program i n its 2013 <br />administration of The National Citizen Survey. <br />Quality of recycling services went from "much <br />below" both the national and southeast United <br />States benchmarks to "above" the benchmark in each <br />area. Sixty -three percent of Cartersville residents <br />indicated that they had recycled at least once in the <br />past twelve months. <br />I n the following chapters, each of the six Es is <br />further defined and is accompanied by case studies <br />of local governmentsthat have used survey results <br />from their residentsto help strengthen their <br />communities. Thesestudiesareintended to inform <br />and inspireother local governmentsnot only to <br />understand but to act on survey data. <br />. 1 <br />1 <br />© 2014, National Research Center, I nc. Page 8 <br />