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Key Outcomes/Metrics <br />COLS <br />C <br />>'L <br />++Cr) <br />CO ECU <br />7 O <br />a1 O co U <br />E Lo 0 +, <br />v v <br />Oco0 C <br />U +, C C a1 <br />++ c.f 0 L U <br />CO Q Q i <br />L1 b.0 v) <br />a) <br />c M <br />C <br />N <br />+, <br />= i--I <br />u n <br />v <br />U <br />+�+ U <br />{n a1 <br />H O <br />vi Lb <br />C <br />j <br />= <br />N <br />C <br />a1 C <br />co <br />Q <br />E +• <br />U '> <br />C <br />0 _ <br />CU CO <br />C 4— ++ <br />LI— <br />•= C <br />bA CO > <br />Q a) c, a) <br />C O C bA <br />C <br />++ cu ='U Lc° E <br />7 a) C O <br />N Q O_ c <br />w a) CO0 C <br />c <br />LE .�_ <br />CO <br />-0 <br />C <br />+, <br />t= N <br />u n <br />v <br />U > <br />. u <br />{n a1 <br />H O <br />4— <br />{n C <br />a1 O <br />•tn •tn <br />Q <br />` L a) <br />0 as E <br />bA a) a) <br />T.f > <br />+' <br />>, C O> <br />.� <br />CO L >` <br />0- U <br />— <br />+, <br />ti <br />U <br />. <br />vi <br />H <br />, <br />at <br />+� <br />LS <br />C <br />CO CO <br />-0 Q <br />C U <br />'bu <br />N a) <br />n ++ <br />v L <br />> <br />u v <br />a) >` <br />O U <br />Additional Resources & Tools Required <br />Situational: <br />Customer requests and inquiries are typically received in <br />waives. Current Staffing levels are sufficient to respond <br />to peaks in customer service demands. However, a peak <br />in customer service requests consumes a large majority <br />of staff time; which results in little or no time to <br />complete other important economic development <br />initiatives. <br />Commonly, Staff utilizes third party resources to aid <br />completion of this work (ACG, Briggs, Ehlers, CBRE, <br />Premier, Loucks, other city staff). If the trend of <br />inquiries and development within Ramsey continues to <br />grow, the need for additional permanent resources may <br />need to be discussed. <br />Currently Sufficient: <br />Staff has the resources required to sufficiently complete <br />this tactic. <br />Currently Sufficient: <br />Assuming normal customer service demand levels, <br />sufficient resources exist to complete this tactic as <br />outlined in the proposed timeline. <br />Timeline <br />Lb <br />>, C <br />' a1 <br />v E <br />a1 a <br />> ++ — O <br />to O> <br />E -a a1 <br />C 0 <br />Q fa U <br />cexb o +� <br />cn U O <br />C Q 0 <br />0 H 42 v v <br />LO <br />LI)4— .2 <br />%-i Y La <br />O c� c^ <br />Ni 7 <br />L -0 0 <br />a) E <br />E <br />E +� C <br />7 cn ca <br />+� v <br />bA ++ <br />•L "a <br />cn -0= <br />Lb <br />>, C <br />+-' a) <br />v E <br />a) O_ <br />> ++ — O <br />O> <br />-a a) <br />c c <br />Q fa U <br />c O +, <br />cn U O <br />C O <br />0 H 42 ax) v <br />ti <br />71 <br />c <br />O <br />o <br />- <br />oN o <br />L <br />C •L ' <br />cif :::, <br />ri N <br />to to <br />o 0 <br />N N <br />L L <br />a1 a1 <br />E E <br />cif cif <br />ci to <br />to <br />r-I <br />L.L <br />Tactics <br />Deliver Quality Customer Service: <br />Respond to existing and prospect Ramsey businesses' <br />inquires and requests in a timely and professional <br />manner. <br />Common topics include relocation and expansion <br />inquiries, questions regarding government services or <br />infrastructure, questions and issues regarding proposed, <br />existing and former contracts/agreements with the City, <br />and property management inquiries and issues. <br />Business Retention & Expansion: <br />The majority local economic growth comes from existing <br />Ramsey businesses. The purpose of this goal is to <br />develop and maintain positive relationships with existing <br />Ramsey businesses (establish trust). This goal is <br />implemented through quality customer service, <br />businesses visits and facilitating business events. <br />Future Business Park: <br />Continue to move along the City's future business park <br />initiative. Below are major work items to be addressed: <br />1. Rezone property <br />2. Complete RFQfor arterial infrastructure <br />3. Consider implication of nearby train tracks; <br />including the cost/benefit of said work. <br />4. Develop profile of "target" customer. <br />5. Attain shovel ready status. <br />6. Develop and solidify the City's position/ <br />involvement/ policy. <br />