Minutes - Council Work Session - 03/24/2015

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Mr. Kingston stated with Northfork Park, there is vandalism each year of $2,000 to $3,000 so there has been discussion to consider cameras. He stated from a City initiative, he supports it and the Northfork neighborhood would like to partner with the City. City Administrator Ulrich provided an explanation of the Strategic Initiative to Maintain a Positive Image and Safety of Neighborhoods and Business Districts and related Tactic 21. He then provided an explanation of the Strategic Initiative to Enhance Community Engagement and related Tactics 22 and 23. Mr. Kingston stated he does not think the City is serious about maintaining time on code complaints as there is currently not a police officer or staff person assigned to handle code complaints. City Administrator Ulrich explained the City is in the midst of re- staffing that responsibility. Police Chief Katers agreed there is a staffing issue so in the interim, the Police Department is hiring two community service officers and has assigned a police technician to take initial complaints. He described the collaboration between the Police Department and Community Development Department to address code complaints. Community Development Director Gladhill explained the Police Department would have an active role with enforcement and Community Development would be taking on the management of case files. Councilmember Shryock suggested rewording Tactic 21 to not address `maintain' and instead address improvement in the process to meet the needs of the community. Councilmember Riley asked whether the City still uses the Customer Response Management Program. City Administrator Ulrich explained that Program has been found to be effective internally but not effective externally as it is not customer friendly and will be considered by Community Development as to how it can better interface with the public. Councilmember Kuzma stated support for that reorganization as the public prefers to speak to a staff person instead of filling out a form. In addition, the caller may want to indicate how serious the violation is and have suggestions on how it can be resolved. Councilmember Shryock asked staff to reword some of the Strategic Initiative and Tactics to remove reference to `maintain' and instead address striving to benefit. City Administrator Ulrich provided an explanation of the Strategic Initiative to Maintain and Improve Customer Response Time in Community Development and related Tactics 24 and 25. He also provided an explanation of the Strategic Initiative to Enhance and Promoting Ramsey Brand and related Tactics 26 and 27. City Council Work Session / March 24, 2015 Page 7 of 9